Returns and FAQs

Do you accept returns?

Because almost all of my inventory is custom or made-to-order, I do not accept returns. All sales are final.

Can I exchange an item?

Because almost all of my inventory is custom or made-to-order, I do not accept exchanges. All sales are final.

Where is this store based?

Amherst, WI.

What is "Wild Eyed Beholder?"

Wild Eyed Beholder is the creative name of the shop and social media platforms created by Wisconsin-based artist Alexandra Sosin. It's inspired by the phrase "beauty is in the eye of the beholder."

What happens if I don't receive my order?

In the rare case an order is not received, as per my policy, I must be contacted within 45 days after your order has been marked as shipped in order to determine whether a refund is warranted.

Damages: Damages and loss can happen in transit from shipping. For insurance claim reasons, You must provide images of the damaged order AND packaging and it will be up to me if I will reprint the order or refund the cost of the damaged prints. Damage claims and lost packages must be reported to us within 45 days of the ship date so we can work with usps and fedex.

Returned packages are treated as lost or damaged and the client must let us know the package was not received. We do not always get a returned package back right away so it is up to the client to contact us about lost returned or stolen packages. This also applies to orders that may be missing a product in their order, we need to know within 45 days of the shipping date.

Because I use multiple print-on-demand services to create my products, some orders may be shipped separately when coming from different locations. Please check the tracking numbers on your order to make sure your order isn't on its way in separate shipments, and contact me via the contact form on my website, or via email or social media.

What if something is wrong with my order?

If something is wrong with your order from this store, please contact me directly through the store's Contact Page

Mistakes happen, and I will do my best to resolve the issue.

Do you accept orders out of the U.S.?

At this time, I do not accept orders out of the U.S. International shipping is not available, but I do hope that in the future I will be able to provide that service!

I purchased an original or a print - do I own the copyright?

You own the painting/print, but not the copyright. This means that it is illegal for you to reproduce the painting/print for profit or to use the image in any way without my explicit permission.

What is Shopify?

This store is created with Shopify, an online store builder. Shopify is an e-commerce platform that helps businesses sell online and in person. 

How do I pay for my order? Is it secure?

The Shopify payment process is powered by Shopify Payments. Shopify Payments ensures the security of their payment information through advanced encryption and fraud detection measures, such as 3D Secure checkout. This means your data is protected during transactions, providing a secure shopping experience.

What is Flowstate Art Collective?

Flowstate Art Collective is a group of artists, musicians, performers, and creatives in the Central Wisconsin/Midwest that accidentally formed what is easily defined as an art collective. You can learn more about what we do, who we are, and what we're up to in the Flowstate Art Collective Page.